Lahore College for Women University

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Quality Management Systems and Implementation of ISO 9001

Quality management has become increasingly present in the life of organizations. Their survival is mainly linked to the quality of their activities. The way in which each organization focuses on quality issues may vary according to the sectors and the environment where it carries out its activities and of course, the organization’s own strategies. There are various ways of focusing on quality and one of the options is to approach the quality management system using the standard ISO 9001.

The ISO 9001 standard is also slowly being adopted in public institutions, where still there are few information services that have opted to manage their quality system with ISO 9001:2008.

University programs, curriculum, laboratories, libraries, infrastructure, and other supporting activities are very important parts of the educational system. As different services to the university community, it has to have mechanisms for measurement and evaluation of all activities in order to guarantee the quality of the services offered and the satisfaction of their users.

The application of ISO 9001:2008 in the context of higher education institutions leads to a series of questions:

What are the features shown by universities certified ISO 9001?
What have been the reasons for implementing ISO 9001?
Which difficulties has the implementation shown?
Which advantages do the certified quality systems offer?
What could be the future of the ISO 9001 standard in this context?

Title of the event	Target group	Purpose of the event
QA and ISO 9001	Political Science, International Relations & Pakistan Studies	Quality Procedure in Education
QA and ISO 9001	Home Economics	Quality Procedure in Education
QA and ISO 9001	Statistics	Quality Procedure in Education
QA and ISO 9001	Economics & Geography	Quality Procedure in Education
QA and ISO 9001	Physics	Quality Procedure in Education
QA and ISO 9001	Arabic, Punjabi & Persian	Quality Procedure in Education
QA and ISO 9001	Mathematics	Quality Procedure in Education
QA and ISO 9001	Registrar & Controller Examination	Quality Procedure in Education
Gap Analysis	Statistics	Findings
Gap Analysis	Home Economics	Findings
ISO 9001 Part II	Political Science, International Relations &Pakistan Studies	Quality Procedure in Education
ISO 9001 Part I	Education, Social Works	Quality Procedure in Education
ISO 9001 Part II	Education, Social Works	Quality Procedure in Education
ISO 9001 Part I	English	Quality Procedure in Education
ISO 9001 Part II	English	Quality Procedure in Education
ISO 9001 Part I	Botany	Quality Procedure in Education
QA and ISO 9001	Design and Visual Arts & Gender Studies	Quality Procedure in Education
ISO 9001	Urdu	Quality Procedure in Education
ISO 9001	Mass Communication	Quality Procedure in Education

Course File Management

Departments are focused to establish and consistently organize their detailed course files and course management plans. Following trainings has been conducted by QEC:

Title of the event	Target group	Purpose of the event
Course File Management	Mathematics	Self Evaluation
Course File Management	Urdu	Self Evaluation
Course File Management	Mass Communication	Self Evaluation
Course File Management	Fine Arts	Self Evaluation
Course File Management	Design and Visual Arts	Self Evaluation
Course File Management	English	Self Evaluation
Course File Management	Botany	Self Evaluation
Course File Management	Zoology	Self Evaluation
Course File Management	Chemistry	Self Evaluation
Course File Management	Bio-Technology	Self Evaluation
Course File Management	Physics	Self Evaluation
Course File Management	Statistics	Self Evaluation
Course File Management	Philosophy	Self Evaluation
Course File Management	Management Science	Self Evaluation
Course File Management	Psychology	Self Evaluation
Course File Management	Persian	Self Evaluation
Course File Management	Geography	Self Evaluation
Course File Management	History	Self Evaluation
Course File Management	Pakistan Studies	Self Evaluation
Course File Management	International Relations	Self Evaluation
Course File Management	Political-Science	Self Evaluation
Course File Management	Environmental Science	Self Evaluation
Course File Management	Arabic	Self Evaluation
Course File Management	Islamic Studies	Self Evaluation
Course File Management	Home Economics	Self Evaluation
Course File Management	TESOL	Self Evaluation
Course File Management	German / French	Self Evaluation
Course File Management	Social Works	Self Evaluation
Course File Management	Education	Self Evaluation
Course File Management	Physical Education	Self Evaluation
Course File Management	Computer Science	Self Evaluation
Course File Management	Electrical Engineering	Self Evaluation
Course File Management	Economics	Self Evaluation
Course File Management	Gender & Development	Self Evaluation
Course File Management	Punjabi	Self Evaluation

QEC and SAR

QEC is working for facilitation of the implementation of HEC prescribed standards as well as the enhancement of quality initiatives in a continuous manner. Following trainings has been conducted by QEC:

QEC Presentation

Title of the event	Target group	Purpose of the event
Working of Quality Assurance Cell	Vice Chancellor Office Registrar Office, Controller Examination Office	Awareness Session
Working of Quality Assurance Cell	All Deans and Head of Departments	Awareness Session
Promoting Quality Education	Applied Psychology	Quality Procedure in Education
Quality of Education	Lahore College for Women, Jhang Campus	Quality Procedures and Self Evaluation

Assessment is a systematic process of gathering, reviewing and using important quantitative and qualitative data and information from multiple and diverse sources about educational programs, for the purpose of improving student learning, and evaluating whether academic and learning standards are being met. The process culminates when assessment results are used to improve student learning. A successful assessment program includes the following:

Purpose identification
Outcomes identification
Measurements and evaluation design
Data collection
Analysis and evaluation
Decision-making regarding actions to be taken.

HEC requires universities to conduct periodic self- assessment for its academic programs in order to improve them and ensure high academic standards. Self-assessment is an important tool for academic quality assurance and provides feedback for faculty and administration to initiate action plans for improvement. Following activities / training sessions has been done so far to ensure the quality of the programs.

The core objective of the QEC is to uplift the quality of higher education in the institution. The purpose of Self Assessment Report is to present the self-assessment (SA) of academic programs.

Title of the event	Target group	Purpose of the event
Awareness Session of QEC and SAR	Economics	How to perform SAR Exercise
Awareness Session of QEC and SAR	Economics	How to perform SAR Exercise
Awareness Session of QEC and SAR	Electronics	How to perform SAR Exercise
Awareness Session of QEC and SAR	Electronics	How to perform SAR Exercise
Awareness Session of QEC and SAR	English	How to perform SAR Exercise
Awareness Session of QEC and SAR	English	How to perform SAR Exercise
Awareness Session of QEC and SAR	Computer Science	How to perform SAR Exercise
Awareness Session of QEC and SAR	Environmental Science	How to perform SAR Exercise
Awareness Session of QEC and SAR	Environmental Science	How to perform SAR Exercise
Awareness Session of QEC and SAR ion	Lahore College for Women, Jhang Campus	How to perform SAR Exercise
Preparation of SAR	PTs of Computer Science Department	To develop SAR as per prescribed template.
Preparation of SAR	PTs of Electronic Engineering Department	To develop SAR as per prescribed template.
Preparation of SAR	PTs of Economics Department	To develop SAR as per prescribed template.
Preparation of SAR	PTs of Environmental Science	To develop SAR as per prescribed template.
Preparation of SAR	PTs of English Department	To develop SAR as per prescribed template.
Preparation of SAR	PTs of Botany Department	To develop SAR as per prescribed template.
Preparation of SAR	PTs of Management Science Department	To develop SAR as per prescribed template.
Preparation of SAR	PTs of Geography	To develop SAR as per prescribed template.
Preparation of SAR	PTs of Mathematics Department	To develop SAR as per prescribed template.
Preparation of SAR	PTs of Physics Department	To develop SAR as per prescribed template.
Preparation of SAR	PTs of Statistics Department	To develop SAR as per prescribed template.
Preparation of SAR-II	PTs of Management Science Department	To develop SAR as per prescribed template.
Preparation of SAR	PTs of Zoology Department	To develop SAR as per prescribed template.
Preparation of SAR	PTs of Chemistry Department	To develop SAR as per prescribed template.
Preparation of SAR-II	PTs of Physics Department	To develop SAR as per prescribed template.
Assessment Team Training	ATs of Computer Science Department	To Assess & Review Departmental Program based on SAR.
Assessment Team Training	ATs of Electronic Engineering Department	To Assess & Review Departmental Program based on SAR .
Assessment Team Training	ATs of Economics Department	To Assess & Review Departmental Program based on SAR .
Assessment Team Training	ATs of Environmental Science	To Assess & Review Departmental Program based on SAR .
Assessment Team Training	ATs of English Department	To Assess & Review Departmental Program based on SAR .
Assessment Team Training	ATs of Mathematics Department	To Assess & Review Departmental Program based on SAR .
Assessment Team Training	ATs of Physics Department	To Assess & Review Departmental Program based on SAR .
Exit Meeting	QEC, Dean, HOD, AT, PT and Faculty members of Computer Science Department.	To discuss findings of AT in audit report.
Exit Meeting	QEC, Dean, HOD, AT, PT and Faculty members of Electronic Engineering Department.	To discuss findings of AT in audit report.
Exit Meeting	QEC, Dean, HOD, AT, PT and Faculty members of Environmental Science Department.	To discuss findings of AT in audit report.
Exit Meeting	QEC, Dean, HOD, AT, PT and Faculty members of Economics Department.	To discuss findings of AT in audit report.
Exit Meeting	QEC, Dean, HOD, AT, PT and Faculty members of English Department.	To discuss findings of AT in audit report.
Seminar on Employability Skills	Students of 6^th& 8th semester of Computer Science and Electronic Engineering Departments.	To aware students with updated market demands.

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Quality Management Systems and Implementation of ISO 9001

Course File Management

QEC and SAR